scanjitu Account & Payment FAQ
Users of our platform ask questions about account setup, deposit and withdrawal flows, game rules, security practices, and how our services operate in their jurisdiction. This page answers the most common inquiries across those topics.
Our FAQ resolves practical questions about opening an account on scanjitu, verifying your identity through KYC, funding your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and managing withdrawals. We also clarify how our platform handles your data and what to do if you need to reset your password or contact support.
Read the sections below for step-by-step guidance on common tasks. For issues not covered here, refer to our Terms and Conditions or Privacy Policy for detailed policies. If you need immediate assistance, our support team can be reached by email — see the contact section below.
Topics covered on this page
- Account and registration how to start, KYC verification, password recovery
- Payments and transactions deposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and markets football betting, live-dealer tables, slots, and esports
- Security and support account protection, data deletion, and contact information
Our KYC (Know Your Customer) verification requires a valid government-issued ID (KTP, passport, or driving licence), a recent selfie taken on the same device you use to access scanjitu, and proof of address (utility bill, bank statement, or official letter dated within the last three months). Upload these documents through your account dashboard on mobile or desktop. Our verification team reviews submissions during business hours and confirms completion by email or push notification. If a document is unclear or incomplete, we will request a resubmission with specific guidance.
To request deletion of your personal data held by scanjitu, send an email to our support team with the subject line "Data Deletion Request" and your registered email address or username. Include a brief statement confirming your identity. We will acknowledge your request within two business days and begin the deletion process according to our data retention policy and applicable law. Some data may be retained for compliance or transaction history purposes; we will specify what remains and why. You will receive written confirmation when deletion is complete.
Payments and transactions
We accept deposits across a wide range of amounts via multiple payment methods. e-wallet, mobile banking, local payment, and online payment deposits are processed instantly after you confirm payment in your mobile wallet. e-wallet and mobile banking transfers typically complete within minutes. Bank transfers via local payment, online payment, e-wallet, or mobile banking may take one to two business hours, depending on your bank's processing time. Minimum deposit amounts vary slightly by payment method; you will see the applicable range when you select your preferred option at checkout. There is no daily account preferences on scanjitu, though your bank or e-wallet provider may impose their own restrictions.
Bonus offers on scanjitu are subject to terms that we publish alongside each promotion. A typical new-customer welcome offer may include a deposit match and free bet credits, credited once your account has been opened and verified through KYC. Bonuses are credited within hours of your first qualifying deposit and can be used on football markets, live-dealer games, or slot titles according to the specific promotion. Each bonus carries a playthrough requirement — a specified number of times the bonus amount must be wagered before you can withdraw credited funds. We disclose all terms clearly before you claim any bonus, and you may decline a bonus offer without penalty.
Withdrawal requests on scanjitu enter a review window after you submit them from your account. Standard review takes two to five business days; during peak periods (such as around Idul Fitri or Idul Adha), review may extend to seven days. You can track your withdrawal status in real time on the mobile app or desktop dashboard — look for your request in the transaction history and view its current stage (pending, approved, or processing). Once approved, funds are sent to your bank account (local payment, online payment, e-wallet, mobile banking) or e-wallet (local payment, online payment, e-wallet, mobile banking, local payment) and typically arrive within one business day. If your withdrawal is delayed beyond the stated window, contact our support team for assistance.
Game rules and markets
Before you place a bet or play a game on scanjitu, read our Terms and Conditions, which cover account eligibility, prohibited conduct, dispute resolution, and our jurisdiction-restricted access policy. Understand that our services are available only where local law permits online wagering and gaming. For football betting, familiarize yourself with market types (match result, over/under, handicap) and how odds are calculated. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), review the rules specific to each table and note that play is streamed live with real dealers. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), each game publishes its RTP (return to player) and volatility — check these before you start. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) follow tournament rules; betting on matches is suspended during major events like Piala AFF or Liga 1 finals to prevent market manipulation.
Security and support
Our support team is available by email to assist with account issues, payment questions, game rules, and technical problems. Send your inquiry to our support email address listed in the footer of this site or in your account dashboard. Include your registered username or email address and a clear description of your issue. Our team aims to respond within 24 business hours. For urgent matters — such as suspected account compromise or a payment that did not arrive — note "URGENT" in your subject line. If you are contacting us from Jakarta, Surabaya, Bandung, or Medan, you may also find regional phone support listed in your account settings if available. Always verify that you are using an official scanjitu contact address to avoid phishing attempts.
Our Terms and Conditions page details account eligibility, prohibited jurisdictions, bonus terms, dispute procedures, and our policy on account closure. We do not offer our services in jurisdictions where online wagering is prohibited; you are responsible for verifying that your access to scanjitu complies with your own jurisdiction's law. The Terms also explain how we handle customer funds, our approach to anti-money-laundering compliance, and what to do if you identify an error on your account. Read the full Terms before opening an account; by logging in, you confirm acceptance of all terms listed there.